FAQ

Can I freeze the cakes?
You can freeze our pies, cakes and cupcakes for up to 3 months.

Where can I see the allergens?
The products contain icons with the best-known allergens. Do you need more information? Send an email to info@julieshouse.be.

How can I receive an invoice?
When you place an online order, you will automatically receive your invoice by email.
Did you buy something in the store or in our vending machine and would you like an invoice? Send an email to sales@julieshouse.be with a photo of your receipt.

How can I cancel an order?
Send an email with your order (SXXXXX) to info@julieshouse.be.

Do you want something personalized?
We only sell what we sell online. So we don't custom make anything.
We do have edible photos or logos that you can place on the pastries.

My delivery date is incorrect.
If it is an error, you can send an email to info@julieshouse.be.
But know that we always deliver to collection points one day in advance.
We cannot change this date.

Do you need more information? Send an email via our contact page.